Refund policy

Refund Eligibility

At SakuraChic, we want you to be completely satisfied with your purchase. Items are eligible for refund within 30 days of delivery if they meet the following conditions:

• Items must be unworn, unwashed, and in original condition with all tags attached
• Original proof of purchase must be provided
• Special occasion wear (Party Wear) must be returned within 14 days
• Customized or altered items cannot be refunded

How to Initiate a Return

1. Contact customer service to confirm the return
2. Pack the items securely in their original packaging
3. Include the completed return form (we'll email this to you)
4. Ship the package to our returns center using a trackable method

Refund Methods

Refunds will be issued to the original payment method used for purchase. Please note:

• Credit card refunds may take 5-10 business days to appear on your statement
• Digital wallet refunds are typically processed within 24 hours
• Gift card purchases will be refunded as store credit

Non-Refundable Items

The following items are not eligible for refund:

• Final sale items (clearly marked during checkout)
• Underwear and intimate apparel for hygiene reasons
• Items damaged due to customer misuse
• Products purchased during special promotions unless defective

International Returns

For international orders:

• Customers are responsible for return shipping costs
• Duties and taxes are non-refundable
• Please allow additional processing time for international returns

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact our customer service within 48 hours of delivery
2. Provide photos of the damaged item and packaging
3. We will arrange for a replacement or full refund

Policy Updates

SakuraChic reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.